The Restrata Blog

The Role of Technology in Effective Incident Management

Posted by Craig Menzies on Jan 23, 2017 12:19:12 PM

In the 5th century BC, General Sun Tzu wrote in “The Art of War” that “Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat”. Given that effective Incident Management requires the formulation and application of appropriate tactics to support operational response whilst complying with strategic intent, it can reasonably be said that the fundamental principles of Incident Management have not changed in centuries.

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